Instructions to help with popular customer service issues
Popular Verizon FiOS How-to Guides
How Do GetHuman's How-to Guides Help Me?
Not only do we write step by step manuals for how to solve common Verizon FiOS customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Verizon FiOS customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.
Problems recently reported by other Verizon FiOS customers
I want to discontinue FiOS service I want to get human I want to reach your customer se...
Locked out of my account
There is a Verizon line down in my backyard and it is a safety issue. Somebody came to...
How to cancel or modify pending payment but past due?
How to cancel or modify a pending payment but past due?
Need return box for Fios equipment.
I want Verizon to send someone out to get us better wife in our house.
Trouble connecting router to the wifi * having router deliver connection to internet
I need to speak to a supervisor. Have been calling for over * months and have been tran...
What fios equipment do I need to return?
Tech appointment was set for a wrong address
Moving service not fully transferred
I need help uninstalling my equipment for fios
Need help with returning equipment.
I need to pause my cable account for *month, while keeping my internet and phone active...
My download speed is good at about *** but my upload is only *** on Ethernet
Moving issue - service is not working at new apartment
Attempting to resolve an issue of seeing and receiving an up to date paper copy of my a...See more issues reported by Verizon FiOS customers
Does GetHuman write how-to guides because they are a partner of Verizon FiOS?
GetHuman has no affiliation whatsoever with Verizon FiOS, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Verizon FiOS have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.