Instructions to help with popular customer service issues
Popular UPS How-to Guides
How Do GetHuman's How-to Guides Help Me?
Not only do we write step by step manuals for how to solve common UPS customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing UPS customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.
Problems recently reported by other UPS customers
Have not received item though shows delivery today
Missing a package, two packages from one source. Missing one and got one
Add pickup to prepaid delivery
requesting to hold a package at a UPS store for pickup
need to change delivery address
* packages said the were delivered, one at *:** on Friday the *nd, the other at *:** th...
I still haven't recieved my package that was to be delivered last wednesday????
You boycotted the best President we had in decades along with Georgia now we boycott yo...
I mailed a package *nd day air from Tampa, Florida to Wilmington, NC and paid $*** and...
need to change delivery options, can't log in
found my missing package
My package was suppose to be delivered last wednesday?????
I'm boycotting UPS and selling my position in your stock. You should mind your own bus...
My package wasn’t delivered and I don’t understand why... I’ve had things delivered to...
Tracking says my package has been delivered but it is not here.
I have a package that is late and I believe it as a warehouse and I would like to pick...
Amazon pickup never came
I shipped a package (*Z***TKE**********) to myself at an address in a different state...See more issues reported by UPS customers
Does GetHuman write how-to guides because they are a partner of UPS?
GetHuman has no affiliation whatsoever with UPS, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of UPS have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.