解决Playstation问题的分步指南

Instructions to help with popular customer service issues

Popular Playstation How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common Playstation customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Playstation customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other Playstation customers

My ps* isn’t working it is telling me to connect my DualShock controller to a usb to th...
Hello I am looking to purchase and download the following games**Sly Cooper Collection...
I requested a PSVR Camera adapter, which is required in order to use a PSVR on a PS*. I...
My ps* got stolen and I want to know where it is
My ps* contoller broke I got * new controllers and fully charged them but neither will...
The account ID was XSoultaker**X******** and the email was misspelled but was...
we have rocksmith a guitar game we tried to add funds to download more songs but all we...
I usually play Call of Duty just fine without any problems. For * days now I’ve been st...
i have been banned twice for bad language in messages, i take full responsibility and a...
Hello, I purchased Fifa ** Nxt Lvl Edition for PS* in the PlayStation store for $** usi...
i got a add on for grand turismo sport the shifter go kart and its not in my garage i b...
I got banned from playing because I sent offensive messages more than once in the chat...
I was not online when I was reported and I was suspected of false accusations if you wh...
i would like to change my password
I can’t connect to my wifi
My son purchased to unauthorized games i want refunded asap
I'm trapped in safemode, the Ps* won't accept the new USB update. Oh, and the Ps* peopl...
I put the wrong age on my account. So a lot of stuff is restricted.
See more issues reported by Playstation customers

Does GetHuman write how-to guides because they are a partner of Playstation?

GetHuman has no affiliation whatsoever with Playstation, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Playstation have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

Playstation Reference

Guidance for Other Companies

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!