Instructions to help with popular customer service issues
Popular Optimum How-to Guides
How Do GetHuman's How-to Guides Help Me?
Not only do we write step by step manuals for how to solve common Optimum customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Optimum customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.
Problems recently reported by other Optimum customers
I want to cancel my Optimum internet service because I moved.
TV has no real picture. It is showing multi color screen. I've rebooted and it hasn't h...
My bill has been too much since the New Year I've been in the hospital about * times wi...
My overdue bill does not include our equipment return.
I have no internet. Can you tell me if there is an outage where I live?
My tv is not connecting to internet *I found my router but it doesn’t connect
This is an open case. Yesterday I lost internet and they had me replace the modem. The...
I cannot log onto my HBO max account
I have no money in my account to even pay a dollar for that chat thing I am literally...
Paid ***$ on July **,**** said he I can pay the remainder of $** dollars on Wednesday e...
I am moving and need to cancel my Wi-Fi Service
I would like to be refunded
internet does'nt connect
My internet keeps timing out and I don’t know how to fix it. I also just received a new...
hello *I would like a extension to pay my bill
i need a refund of a payment that was automatically taken out of my account when i canc...
I believe Optimum ported this phone number. It is no longer forwarding. - **********
I have sold my townhouse, how do I cancel my plan and what do I do with my equipment?See more issues reported by Optimum customers
Does GetHuman write how-to guides because they are a partner of Optimum?
GetHuman has no affiliation whatsoever with Optimum, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Optimum have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.