Instructions to help with popular customer service issues
Popular Ancestry.com How-to Guides
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Not only do we write step by step manuals for how to solve common Ancestry.com customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing Ancestry.com customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.
Problems recently reported by other Ancestry.com customers
I am a member and want to get in touch with another member How. Can I?
Cancel subscription want a refund
Account and access to dna results not linking up
I had a stroke I don’t know how I got signed up for the service I noticed it was taken...
I tried to set up two-step verification but after a dozen attempts (SEE NOTES MADE BY A...
I was on the phone for longer than the website said it would be, and spoke with someone...
My dna icon does not show up any more at bottom of management bar on left of screen.**A...
Cannot get the results of my husband's DNA
how do i tie newspapers.com to my present ancestry account?
you have taken payments from my account without authority ,*i want it returned
about my birth certicate has my stepfather as my Biological Father what do Ineed to do
I did not receive my tests I ordered. I believe they may have been returned.
My wife and I have gotten a Dna test but I can't seem to find my results. They seem combine.
I have forgotten my password. I received a code to type in on email but have tried a n...
I have forgotten my password. I received a code to enter on my road site but the forgo...
I need to put on a new password or use the one you have for me that I have forgotten
Je veux active le kit de ma mere et le relier avec le mien besoin d aidee s il vous pla...
several years ago my sister gave me a Christmas present to ancestory. I sent in my via...See more issues reported by Ancestry.com customers
Does GetHuman write how-to guides because they are a partner of Ancestry.com?
GetHuman has no affiliation whatsoever with Ancestry.com, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of Ancestry.com have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.