解决AliExpress问题的分步指南

Instructions to help with popular customer service issues

Popular AliExpress How-to Guides

How Do GetHuman's How-to Guides Help Me?

Not only do we write step by step manuals for how to solve common AliExpress customer care issues, but we do it for many other companies as well. In fact we try to do it for all of the issues that customers ask us about the most. In general, we try to figure out which issues are ailing AliExpress customers the most and then our staff of expert writers takes takes our knowledge of major customer service problems and scribes them into an easy-to-follow series of steps for you. And of course we make that information freely available to you and the millions of consumers that use GetHuman each month.

Problems recently reported by other AliExpress customers

Hello, the parcel company Hermes told me that as the sender of my order you can only sp...
I cant open a case since weeks because Aliexpress blocked this page
I cant open a case by Aliexpress any longer since weeks
I got the error for an order failed delivery to logistic company. I still want the prod...
Place order on Aug *, **** and have yet to receive order. Each time I have tracked it s...
Pastillas impotencia, no las encuentro
Bonjour j ai un probl*me mon fils a command* des articles je voudrais les annul* merci...
Bonjour*J ai fait plusieur commandes*Je n ai re*u que * paires de chaussures*Merci de m...
I am trying to pay for some items and it says:**"Some discounts have reached their usag...
Good day.**These * orders were not delivered to my home...
Hallo, es ist so lange her und ich habe keine Antwort von Ihnen mit dem verlorenen Prod...
cannot login and cannot live chat for help without logging in. Went to Aliexpress Help...
I paid for some items, the money got debited from my account but they didn't verify my...
I want to get $ from bonus buddies but it say that I can't for security reasons
I placed an order several days ago and the seller has still not shipped them. I have me...
I have received my watch yesterday from the post office, but is not functioning when yo...
I made an order of i** pro max on **th of August **** with order ID **************** fr...
I ordered a iwo w** pro watch, when I received it, I installed it right away. It looked...
See more issues reported by AliExpress customers

Does GetHuman write how-to guides because they are a partner of AliExpress?

GetHuman has no affiliation whatsoever with AliExpress, let alone a partnership in which GetHuman would write guides on behalf of another institution. Rather, GetHuman has been helping customers solve their support problems for over a decade and this is one of many ways we try to provide helpful information. Over the course of those years, many millions of customers, including those of AliExpress have come to our website to report a problem. When we spot a trend, we try to dispatch a researcher to find the solution and then write a comprehensive article in which we explain how we do it.

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